Microsoft Network/Support Engineer
Opening at Bridgeport, Connecticut headquarters
Founded in 1999, GoECart.com is a recognized worldwide leader in the ecommerce industry. The latest version of the company’s software-as-a- service (SaaS) solution, GoECart 7.0, powers hundreds of ecommerce web sites. The company serves a diverse customer base ranging from small- and medium- sized businesses to Fortune 500 companies that include the likes of Bose®, Tommy Hilfiger®, and Burger King®. GoECart’s innovative set of features and revolutionary search engine friendly architecture have earned the company a prestigious CoDiE Award nomination for Best eCommerce Solution two years in a row.
Support Engineer will be responsible for assisting and managing remotely located Web Servers in Windows environment and Application Support for
MachroTech’s Award-Winning on demand eCommerce Solution – GoECart.
Position Type: Full Time and Part Time Available
Location: Bridgeport, CT
Primary Focus:
- Handle technical support for MachroTech’s premium on demand e-commerce application “GoECart”.
- Provide operational support to key environments including user account management, workflow, log analysis, troubleshooting and service optimization.
- Update knowledge base with problem fixes and system knowledge as directed.
- Maintain/Monitor assigned systems within environment to ensure optimal performance, to determine system upgrade/replacement schedules, and to meet established Service Level Agreement (SLA) commitments.
- Configure and maintain deployment of software on Windows 2000 & 2003 Servers.
- Work with data centers to ensure 99.9% uptime and provide trouble free access.
- Remotely monitor and maintain the existing set of hosted applications and host new instances for new set of clients.
- Research product and technical data for ongoing projects.
- Handle SSL installation, DNS configurations and monitor server backups.
- Coordinate with the Offshore/Remote Support and Sales Teams.
Qualifications
Skills
- Demonstrated strong technical acumen for troubleshooting and problem solving
- Must be able to quickly assess issues and react to changing circumstances and new information
- Must have ability to quickly learn and operate new software
- Familiar with standard concepts, practices, and procedures within software industry
- Must be able to communicate effectively with skills such as empathetic and active listening, and ability to clearly and patiently articulate solutions
- Able to work in a fast-paced environment, including prioritizing and multi-tasking while paying close attention to detail
- Knows how to work with difficult customers
Knowledge
- Strong knowledge and support ability with the following technologies:
- Microsoft® Windows® Server (2000 and 2003)
- Internet Information Server
- Microsoft SQL Server
- ASP/Net/VB
- Windows Security and Internet Protocols: FTP, SMTP, VPN, DNS, etc.
Attitudes
- Detail oriented: ensures high-quality client experience
- Strong work ethic
- Customer oriented
- Sensitivity to cultural diversity
- Calm demeanor
Education
- Bachelor’s degree in Computer Science, Business or related field preferred
If this is you, please send your resume to our People Care department at
Careers@GoECart.com
Important: Mention “Internship – Support Engineer” in the e-mail subject line (No Phone Calls Please).
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