Case Studies

Learn How Our Clients Are Blazing New Trails in Ecommerce

 
WholesaleAccessoryMarket.com


Industry
Apparel and Fashion Accessories

Requirements
  • Accurate inventory, warehousing control and seamless integration between a brick and mortar store, retail site, wholesale site and call center
  • Improved CRM functionality: a single 360 view of the customer across all channels
  • Advanced product personalization and confi guration support (e.g. embroidery, monogramming, etc.)
  • Customer-specifi c wholesale and retail catalog, pricing, shipping and taxes
  • Adobe Scene7 rich media integration
  • Improved data entry effi ciency and time to market
  • Superior website user experience and branding
  • System reliability and scalability especially during peak season
  • Speedy and risk-free implementation of the new solution

Solution
GoECart 360



Results
  • eWam grew year-over-year revenues 33.0%
  • Web redesign drove a page view increase of 20%
  • Improved back offi ce functionality drove productivity up by 50%
  • Product personalization self-service orders up by 20%
  • Data entry and fulfi llment errors decreased by 22%
  • Average Order Value (AOV) ramped up 5%

We needed a robust and tightly integrated ecommerce and order management system to support our growth across all the sales channels and to better compete against much larger companies — while remaining true to our ideals. We chose GoECart: their software delivered and their service is truly the best in the industry.
— Steven Roper, Founder and CEO at WholesaleAccessoryMarket.com


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JunoActive.com


Industry
Apparel and Accessories

Requirements
  • Advanced marketing and CRM capabilities
  • Robust fulfillment functionality fully integrated with purchasing and returns
  • Enhanced inventory and warehouse management tools such as barcode, drop-ship and backorder
  • Powerful discounts and promotions engine
  • Targeted email marketing with time sensitive offers
  • Automated transactional emails to customers based on order status
  • Easy call center order entry, order processing and customer service
  • Ability to easily sell and ship internationally
  • Cost efficiencies and PCI compliant cloud delivery

Solution
GoECart 360



Results
  • Consolidated from four point legacy systems to one fullyintegrated and easily scalable solution
  • Replaced Ecometry OMS in 36 days with zero downtime and no loss of historical data
  • Ecommerce website conversion rate skyrocketed by whopping 26% in 2014
  • Revenues grew by 24% over last year
  • Average order value up 22% after GoECart 360 implementation
  • Improved team productivity and back office efficiency

As we grew over the years, we had ended up creating a patchwork of disparate point solutions which was a serious drag on the business. Today, we're focused on driving both revenues and profitability; we wanted one integrated solution that could handle all aspects of our business./span> We chose GoECart 360, because it was powerful, easily implemented, fully integrated and intuitive for our users.
— Anne Kelly, Founder and CEO at JunoActive.com


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RollerWarehouse.com


Industry
Sporting Goods and Outside Gear

Requirements
  • Integrated Ecommerce, Order Management, Inventory Management, Fulfillment, and CRM
  • PCI Compliant and highly secure
  • Superior user experience and storefront branding flexibility
  • Product discovery tools like Site Search and Guided Navigation
  • Real-time inventory with estimated time of arrival (ETA) information from Vendor PO
  • Easy order entry and customer service system
  • SEO-friendly web storefront with integrated social networking features
  • Facebook® comments, Q&A, and blog on all storefront product pages
  • Custom skate builder (interactive product configurator)

Solution
GoECart 360



Results
  • Consolidated from three systems down to a single, web-based application
  • New, improved and more user-friendly "Custom Skate Builder" product configurator
  • Superior online shopping experience integrated with Facebook, Twitter®, and blog
  • Real-time inventory visibility from purchasing to customer-facing storefront
  • Eliminated in-house IT infrastructure
  • Exceeded security requirements and achieved PCI compliance
  • Improved team productivity and back office efficiency

Thanks to GoECart, we've consolidated our ecommerce operations from multiple disjointed systems down to one fully integrated suite. GoECart 360 not only provides a superior customer shopping experience but also the back office flexibility and metrics we need in order to grow and scale our business. There is no comparable solution on the market for the price!
— Rick Davis, CEO at RollerWarehouse.com


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GameQuestDirect.com


Industry
Video Games, Software and Accessories

Requirements
  • Full-featured multi-channel solution — Ecommerce, Order Management, Inventory Management, Fulfillment, and CRM
  • Channel-specific product catalog and pricing — B2B, B2C, retail, marketplaces
  • Robust multi-location inventory for 10,000+ SKUs
  • Powerful fulfillment capabilities including FedEx SmartPost® and UPS Mail Innovations®
  • Reliably handle thousands of orders a day
  • Easy order entry system and returns for contact center staff
  • High-performance API for real-time, systems integration
  • Affordable and scalable

Solution
GoECart 360



Results
  • Consolidated from three systems to one
  • Reduced cost by 65%, order volume up 20% year over year
  • Achieved multi-channel integration with 15+ online marketplaces
  • Improved decision making via robust reporting — now has consolidated view of Customers, Orders, Inventory, and Revenues across all channels
  • Improved team productivity and back office efficiency

After spending six months evaluating dozens of popular vendors, none came close to being as complete and reliable as GoECart. From managing inventory to processing orders to assisting customers across 15+ sales channels, GoECart 360 has immensely improved our day-to-day operations.
— Margaret Kim, Dir. of Marketing, GameQuestDirect


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MyWeddingReceptionIdeas.com


Industry
Wedding Supplies and Personalized Wedding Gifts

Requirements
  • Complete, easy-to-use, and highly personalized ecommerce storefront
  • Ability to offer customizable wedding merchandise
  • Exceptional user experience designed to boost site conversion
  • Superior user experience and storefront branding flexibility
  • Superior customer service features
  • Empower the company to compete with more established retailers

Solution
GoECart 360

Results
  • Re-designed ecommerce storefront with customized checkout process that lets customers fully personalize orders
  • Full integration with third-party suppliers using GoECart's API
  • Seamless integration with ClickTale®, Kampyle®, and Google Analytics to deliver personalized selling based on customer feedback, and visitor behavior
  • Rich transactional emails enables direct marketing with targeted and timely branded messages

GoECart provided us with an ecommerce platform that delivers the same rich set of personalization features and customer experience you would expect from the top internet sites, plus advanced supply chain automation on the back end. We couldn't be happier with the results.
— Ray Miller, CEO, MyWeddingReceptionIdeas.com


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Echelon Corporation


Echelon is the leading supplier of control networking hardware and software and a pioneer in the development of smart metering solutions. The company's two product lines, LonWorks infrastructure (LWI) and Networked Energy Services (NES) are used as the foundations of energy-efficient systems in homes, commercial buildings, stores, restaurants, municipal lighting installations and electricity grids. Due to the limitations of ecommerce solutions, the company waited for many years before going online. After going online with GoECart in 2010, the company was able to realize an immediate return on its ecommerce investment-achieving payback in just 60 days.

Industry
Smart Grid Energy Solutions

Solution
GoECart Ecommerce with: site personalization, customized checkout, social and viral marketing capabilities, personalized category pages, dynamic product images, live order tracking, product recommendations right inside the shopping cart. And thanks to GoECart's seamless integration with Avalara's AvaTax tax solution, the company has been able to deliver big on its objective of a "no-surprises" purchase experience. For example, the customer immediately receives total order cost including tax and shipping regardless of the purchase location. Further, Avalara manages the ever changing tax rules in the 14 states where Echelon does business-even in California where sales tax varies by county, district, and there can even be different rates on two sides of the same street!

The GoECart and AvaTax solution was affordable and the technology was a breeze to implement. We were able to achieve payback on our ecommerce investment in just 60 days, which is fantastic!
— Brennan McAdams, Information Architect, Echelon Corp


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SuitYourself.com


SuitYourself is a leading retailer of men;s formal and designer wear. The company started as a brick-and-mortar retail operation. With online competition growing, the company realized a need to do more to protect market share and extend brand equity. In 1995, SuitYourself extended the store's brand and sales reach to a worldwide audience by launching its own ecommerce website. Years of nurturing relationships with valued suppliers and customers enabled SuitYourself.com to offer exclusive men's designer clothing at unbeatable prices. In 2002, the company's extensive search for a comprehensive and cost effective ecommerce solution led to GoECart. SuitYourself.com's CEO, Naresh Mansukhani, wanted a fully outsourced solution that would enable his company to launch SuitYourself.com quickly and customize the site to his specific needs.

Industry
Apparel

Solution:
Software as a Service (SaaS) Ecommerce Solution including Tier 1 data center hosting, user friendly site management tools, custom look and feel, search engine friendly architecture, one-page checkout, robust reporting, integrated customer service tools, custom shipping, a wish list feature, product reviews and recommendations, customized product pages with multiple images and color swatches, and much more.

With GoECart, our company got a best of breed ecommerce solution and outstanding professional services and support. Making the switch to GoECart was the best business decision I have ever made!"
— Naresh Mansukhani, CEO, SuitYourself.com


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We chose GoECart because their software delivered and their service is truly the best in the industry. GoECart enables us to move rapidly without compromising system functionality or performance.
--Steven Roper, CEO,
Wholesale Accessory Market, Inc.
 
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