Case Studies

Learn How Our Clients Are Blazing New Trails in Ecommerce

 
RollerWarehouse.com


Industry
Sporting Goods and Outside Gear

Requirements
  • Integrated Ecommerce, Order Management, Inventory Management, Fulfillment, and CRM
  • PCI Compliant and highly secure
  • Superior user experience and storefront branding flexibility
  • Product discovery tools like Site Search and Guided Navigation
  • Real-time inventory with estimated time of arrival (ETA) information from Vendor PO
  • Easy order entry and customer service system
  • SEO-friendly web storefront with integrated social networking features
  • Facebook® comments, Q&A, and blog on all storefront product pages
  • Custom skate builder (interactive product configurator)

Solution
GoECart 360



Results
  • Consolidated from three systems down to a single, web-based application
  • New, improved and more user-friendly "Custom Skate Builder" product configurator
  • Superior online shopping experience integrated with Facebook, Twitter®, and blog
  • Real-time inventory visibility from purchasing to customer-facing storefront
  • Eliminated in-house IT infrastructure
  • Exceeded security requirements and achieved PCI compliance
  • Improved team productivity and back office efficiency

Thanks to GoECart, we've consolidated our ecommerce operations from multiple disjointed systems down to one fully integrated suite. GoECart 360 not only provides a superior customer shopping experience but also the back office flexibility and metrics we need in order to grow and scale our business. There is no comparable solution on the market for the price!
— Rick Davis, CEO at RollerWarehouse.com


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GameQuestDirect.com


Industry
Video Games, Software and Accessories

Requirements
  • Full-featured multi-channel solution — Ecommerce, Order Management, Inventory Management, Fulfillment, and CRM
  • Channel-specific product catalog and pricing — B2B, B2C, retail, marketplaces
  • Robust multi-location inventory for 10,000+ SKUs
  • Powerful fulfillment capabilities including FedEx SmartPost® and UPS Mail Innovations®
  • Reliably handle thousands of orders a day
  • Easy order entry system and returns for contact center staff
  • High-performance API for real-time, systems integration
  • Affordable and scalable

Solution
GoECart 360



Results
  • Consolidated from three systems to one
  • Reduced cost by 65%, order volume up 20% year over year
  • Achieved multi-channel integration with 15+ online marketplaces
  • Improved decision making via robust reporting — now has consolidated view of Customers, Orders, Inventory, and Revenues across all channels
  • Improved team productivity and back office efficiency

After spending six months evaluating dozens of popular vendors, none came close to being as complete and reliable as GoECart. From managing inventory to processing orders to assisting customers across 15+ sales channels, GoECart 360 has immensely improved our day-to-day operations.
— Margaret Kim, Dir. of Marketing, GameQuestDirect


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MyWeddingReceptionIdeas.com


Industry
Wedding Supplies and Personalized Wedding Gifts

Requirements
  • Complete, easy-to-use, and highly personalized ecommerce storefront
  • Ability to offer customizable wedding merchandise
  • Exceptional user experience designed to boost site conversion
  • Superior user experience and storefront branding flexibility
  • Superior customer service features
  • Empower the company to compete with more established retailers

Solution
GoECart 360

Results
  • Re-designed ecommerce storefront with customized checkout process that lets customers fully personalize orders
  • Full integration with third-party suppliers using GoECart's API
  • Seamless integration with ClickTale®, Kampyle®, and Google Analytics to deliver personalized selling based on customer feedback, and visitor behavior
  • Rich transactional emails enables direct marketing with targeted and timely branded messages

GoECart provided us with an ecommerce platform that delivers the same rich set of personalization features and customer experience you would expect from the top internet sites, plus advanced supply chain automation on the back end. We couldn't be happier with the results.
— Ray Miller, CEO, MyWeddingReceptionIdeas.com


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Echelon Corporation


Echelon is the leading supplier of control networking hardware and software and a pioneer in the development of smart metering solutions. The company's two product lines, LonWorks infrastructure (LWI) and Networked Energy Services (NES) are used as the foundations of energy-efficient systems in homes, commercial buildings, stores, restaurants, municipal lighting installations and electricity grids. Due to the limitations of ecommerce solutions, the company waited for many years before going online. After going online with GoECart in 2010, the company was able to realize an immediate return on its ecommerce investment-achieving payback in just 60 days.

Industry
Smart Grid Energy Solutions

Solution
GoECart Ecommerce with: site personalization, customized checkout, social and viral marketing capabilities, personalized category pages, dynamic product images, live order tracking, product recommendations right inside the shopping cart. And thanks to GoECart's seamless integration with Avalara's AvaTax tax solution, the company has been able to deliver big on its objective of a "no-surprises" purchase experience. For example, the customer immediately receives total order cost including tax and shipping regardless of the purchase location. Further, Avalara manages the ever changing tax rules in the 14 states where Echelon does business-even in California where sales tax varies by county, district, and there can even be different rates on two sides of the same street!

The GoECart and AvaTax solution was affordable and the technology was a breeze to implement. We were able to achieve payback on our ecommerce investment in just 60 days, which is fantastic!
— Brennan McAdams, Information Architect, Echelon Corp


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Distributed Energy Company


Distributed Energy Company's online retail operation, OnSitePowerGenerators.com, specializes in the sales and distribution of standby power generator systems. After outgrowing the capabilities of its first ecommerce provider, the company turned to GoECart for its flexibility and robust set of ecommerce features. Since making the switch to GoECart, the retailer has realized higher sales conversions and numerous benefits, including a staggering 40 percent increase in revenues and a significantly upgraded user experience.

Industry
Energy

Solution:
GoECart Ecommerce Solution with: site personalization, a customized checkout designed to reduce shopping cart abandonment, social and viral marketing capabilities, coupons, visual merchandising, Intelligent SEO™-automatically optimizes storefront pages for display in search engines like Google, Yahoo!®, and Microsoft® Bing™, customized inventory management, auto-routing of orders based on warehouse and customer locations, robust inventory management, and integration with GoECart's Thriving Partner Ecosystem™ of ecommerce partners, including PayPal® for secure online payments, LivePerson®, for live customer service, McAfee Secure® for top-notch security, Authorize.net® payment gateway.; and several others.

Even in a down economy and a relatively quiet weather year we were able to increase our sales by 40% after making the switch to GoECart"
— Craig Currie, President, Distributed Energy Company


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SuitYourself.com


SuitYourself is a leading retailer of men;s formal and designer wear. The company started as a brick-and-mortar retail operation. With online competition growing, the company realized a need to do more to protect market share and extend brand equity. In 1995, SuitYourself extended the store's brand and sales reach to a worldwide audience by launching its own ecommerce website. Years of nurturing relationships with valued suppliers and customers enabled SuitYourself.com to offer exclusive men's designer clothing at unbeatable prices. In 2002, the company's extensive search for a comprehensive and cost effective ecommerce solution led to GoECart. SuitYourself.com's CEO, Naresh Mansukhani, wanted a fully outsourced solution that would enable his company to launch SuitYourself.com quickly and customize the site to his specific needs.

Industry
Apparel

Solution:
Software as a Service (SaaS) Ecommerce Solution including Tier 1 data center hosting, user friendly site management tools, custom look and feel, search engine friendly architecture, one-page checkout, robust reporting, integrated customer service tools, custom shipping, a wish list feature, product reviews and recommendations, customized product pages with multiple images and color swatches, and much more.

With GoECart, our company got a best of breed ecommerce solution and outstanding professional services and support. Making the switch to GoECart was the best business decision I have ever made!"
— Naresh Mansukhani, CEO, SuitYourself.com


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Testimonials
 
GoECart solved all of my problems and has succeeded in meeting my needs completely. Every time I needed to customize specific aspects of the software, GoECart was quick to supply the solution.
--Ray Miller, CEO,
MyweddingReceptionideas.com
 
GoECart 360 The Ultimate All-in-One
Ecommerce Suite