Game Quest Direct Client Case Study





After spending six months evaluating dozens of popular vendors, none came close to being as complete and reliable as GoECart. From managing inventory to processing orders to assisting customers across 15+ sales channels, GoECart 360 has immensely improved our day-to-day operations. Margaret Kim, Dir. of Marketing, GameQuestDirect

Industry

Video Games, Software and Accessories

Solution

GoECart 360

Results

  • from three systems to one
  • Reduced cost by 65%, order volume up 20% year over year
  • Achieved multi-channel integration with 15+ online marketplaces
  • Improved decision making via robust reporting — now has consolidated view of Customers, Orders, Inventory, and Revenues across all channels
  • Improved team productivity and back office efficiency

Requirements

  • Full-featured multi-channel solution — Ecommerce, Order Management, Inventory Management, Fulfillment, and CRM
  • Channel-specific product catalog and pricing — B2B, B2C, retail, marketplaces
  • Robust multi-location inventory for 10,000+ SKUs
  • Powerful fulfillment capabilities including FedEx SmartPost® and UPS Mail Innovations®
  • Reliably handle thousands of orders a day
  • Easy order entry system and returns for contact center staff
  • High-performance API for real-time, systems integration
  • Affordable and scalable