Category Archives: Customer Service

Opportunities for SMB Retail OmniChannel Success

Opportunities for SMB Retail OmniChannel Success

Here’s some good news: Retailers that have successfully implemented omnichannel strategies can produce up to 30% more revenues through their e-business activities. Here’s some not so good news: today, customer loyalty may depend on omnichannel functionality: if you do not offer omnichannel services and functionality, a customer will quickly move on to someone who does. […]

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Expert Interview: The New Age of B2C Marketing Automation

Expert Interview: The New Age of B2C Marketing Automation

Manish Chowdhary, founder and CEO at GoECart, was a recent guest on the TechnologyAdvice Expert Interview Series to share his insights on digital commerce software. The series, which is hosted by TechnologyAdvice’s Clark Buckner, explores a variety of business and technology landscapes through conversations with industry leaders.     Here are a few highlights from […]

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New Case Study: eWAM chooses GoECart, sees year-over-year revenue grow 33%

New Case Study: eWAM chooses GoECart, sees year-over-year revenue grow 33%

How can you improve CRM functionality, integrate seamless integration across multiple sales channels, offer advanced product personalization … and grow year-over-year revenues by a whopping 33%? As Wholesale Accessory Market, Inc. discovered, by moving to GoECart 360! In our recent case study, we detail how Wholesale Accessory Market (eWAM), a family-owned fashion accessory wholesaler and […]

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GoECart: No Heartbleed Vulnerability

GoECart: No Heartbleed Vulnerability

GoECart is proud to report that GoECart servers are not … and have not … been susceptible to the recent “Heartbleed” vulnerability which has impacted numerous servers globally; GoECart SSL Certificates comply with best practices and are not exposed to this vulnerability. GeoTrust, one of GoECart’s SSL certificate providers, issued a statement confirming this, stating […]

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Infographic: Is Your Website Losing You Money?

Infographic: Is Your Website Losing You Money?

UK hosting service CWCS recently published an extremely timely infographic exploring two critical challenges ecommerce merchants wrestle with every day: cart abandonment and engagement. It’s the yin and yang of success vs. lost revenue – and as detailed below, lost customers are rarely re-gained. Key findings we found insightful include: 56% of customers abandon carts […]

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eTail West 2014 Recap: Insights and Takeaways

eTail West 2014 Recap: Insights and Takeaways

Team GoECart is back from our adventure in Texas, where we were excited to be exhibitors at the annual eTail West 2014 event in San Antonio. It was a great opportunity to catch up with some of our clients and terrific to meet new faces! When we weren’t busy riding bulls or petting armadillos , […]

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IRCE 2013 Recap – GoECart Releases Exclusive Interviews

IRCE 2013 Recap – GoECart Releases Exclusive Interviews

The ninth annual convention of the world’s largest e-commerce event, IRCE 2013, exceeded even its loftiest expectations and proved to be a tremendous success! A colossal attendance level clobbered the record set a year before at IRCE 2012 with e-commerce pros from every size company, industry segment and every major retail market around the globe […]

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GoECart Takes Home the Gold and Wins Stevie Awards’ Top Honor for Best Customer Service!

GoECart Takes Home the Gold and Wins Stevie Awards’ Top Honor for Best Customer Service!

The final results have been announced and GoECart has officially joined the Stevie Awards Winners’ Circle with a prestigious Gold award in the category of Customer Service Department of the Year! The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The Stevie Awards […]

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Dx3 Highlight: Delivering True Omni-Channel Commerce to Today’s Empowered Customers

Dx3 Highlight: Delivering True Omni-Channel Commerce to Today’s Empowered Customers

Manish Chowdhary, CEO, GoECart Manish Chowdhary, CEO of GoECart, is set to detail what true omni-channel commerce really entails at this year’s rapidly approaching Dx3 Convention in Toronto. Set to speak on opening day of the convention, March 6th, beginning at 2:30pm in the AdParlor Spotlight Theater, Chowdhary will leverage his extensive expertise in ecommerce […]

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Global Ecommerce Sales Topped $1 Trillion in 2012!

Global Ecommerce Sales Topped $1 Trillion in 2012!

It’s official: Ecommerce B2C sales topped $1 trillion globally in 2012! Furthermore this staggering total represents a 21% growth from 2011. Although it is no secret that buying and selling online has become the new normal, Manish Chowdhary of GoECart details in a recent MultiChannel Merchant article the factors that are truly fueling this massive […]

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