Ecommerce Shopping Cart FAQ's
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Home > Support > Shopping Cart FAQs

Ecommerce Solution & Shopping Cart FAQs

 

In addition to reviewing the common questions below, you can gain a clear understanding of what the GoECart ecommerce solution has to offer through viewing our online demo storefront or by signing up for a free trial.

General GoECart

Pricing

Store Setup

Web Design

Store Functionality

Order Processing and Merchant Accounts

Affiliates and Resellers

Hosting And E-Mail

Trial Store


What is GoECart?
GoECart is a turnkey, on-demand ecommerce solution that enables businesses to start selling online immediately. Now in version 7.0, GoECart is feature-packed, robust, scalable, and mature—providing merchants with all of the technology and infrastructure needed to rapidly and cost effectively set up, manage, and grow an online store.

GoECart 7.0 is the only ecommerce solution that is truly search engine friendly. All pages in the storefront are uniquely and automatically accessible to web search engines—which means more traffic for GoECart-powered sites!

GoECart Shopping Cart is hosted, managed, and maintained on its own servers. Merchants using the GoECart ecommerce solution need only a web browser to access the software.

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How is GoECart different from other eCommerce shopping cart software?
GoECart Ecommerce Software is designed to MAXIMIZE your profits by helping you increase revenue and decrease costs. GoECart’s search engine friendly architecture and integrated marketing, merchandising, and customer service tools help you drive more traffic to your site and thus increase online revenue. The simple and transparent navigation of the GoECart-powered online store website is 100 percent customer oriented, designed to convert browsers into buyers and keep them coming back time and again.

GoECart also decreases your costs with its unique shopping cart features that streamline the fulfillment process. Additionally, the robust reporting feature provides you with detailed information, which is the key to better business decisions. For a FREE test drive, check out the GoECart demo.

We also invite you to see how GoECart measures up against other ecommerce solutions.

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What types of technical support does GoECart provide?
We provide free, unlimited technical support. Most inquiries are responded within 24 hours, if not sooner. Customer service is an utmost priority for GoECart.

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Can I cancel anytime?
Yes, your GoECart account can be cancelled at any time.

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As my business grows, can I upgrade my package in the future?
Yes! GoECart Shopping Cart Software comes with free lifetime upgrades. New versions are frequently released and your store is seamlessly upgraded.

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Can I sell internationally?
Yes, you can sell your products internationally with GoECart. GoECart is integrated with numerous international payment gateways.

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How much does GoECart e-commerce solution cost?
There are different pricing schemes depending on the type of services purchased, but clients generally pay a low monthly fee. GoECart does not charge any “per-order fees” or any other hidden charges. For details, please see our Pricing page.

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Are there any long-term contracts with GoECart?
GoECart does not require you to sign any long-term contracts. You pay on a monthly basis.

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Are there any setup fees?
Yes. There is a small, one-time setup fee for GoECart to host and set up your online storefront. Please refer to our Pricing page for details.

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How do I get started?
Simply go to our Shopping Cart Sign Up page and complete the form provided. Your online store will be created instantly. The setup process takes less than five minutes. If you prefer to speak with a customer service representative, please call 877-243-3612 (Toll Free). You may also send email to: info@GoECart.com. Thank you for interest in GoECart!

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How long will it take me to set up my store?
A number of our clients received their first online order on the very same day they signed up for GoECart. Setup time depends on the size and complexity of your product line. It could vary from half an hour to a few days. Read more on How to Setup an Online Store in 5 Simple Steps.

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Can I have a customized store?
Absolutely! GoECart shopping cart software allows you to completely customize all aspects of your online store. The intuitive Administration Panel and integrated WYSIWYG (what you see is what you get) point and click web authoring tools makes it easy for you customize your store’s layout scheme, color scheme, shipping and payment options, and much more.

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Will GoECart work with my current web site?
Absolutely. The GoECart powered online storefront can be customized to reflect the look and feel of any website. GoECart can also serve as an extension of your existing site. We invite you to visit our shopping cart clients area to see the innovative ways our clients have customized their GoECart online stores. You'll notice that GoECart can blend perfectly with any web site (including sites that use Macromedia® Flash® animation and similar technologies).

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I plan to sell thousands of products, will I have to add each product individually?
No. GoECart’s bulk product import functionality will allow you to add your entire product line as well as your entire customer database to the online store with a few clicks. We also have design and content professionals on staff that can assist you further with scanning and placing pictures of your entire inventory as well as creating a unique logo and identity design and more.

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Can I use my own domain name?
Yes! You may have your own domain name for your online store, which shall not be an extension of the GoECart.com domain.

Confused by all the mumbo-jumbo of domain names? Click here for a list of Domain Name Definitions.

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How do I process credit cards?
You can choose either to process your orders through traditional means using an existing merchant terminal or take advantage of GoECart unique one-click online credit card processing technology. To take advantage of the latter, you must establish a merchant account with a payment gateway. If you have a merchant account, you can choose to allow orders to be authorized at the time they are placed.

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Do I need to have a Merchant Account to signup for GoECart?
In order for you to be able to process credit cards online, you will need a merchant account. GoECart has built very strong relationships with some of the best Credit Card processors in the industry.

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Can I sell soft goods (electronic goods) with GoECart?
Yes, you can sell soft goods (electronic goods) using the GoECart.

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How am I informed of a new order?
If a new order is placed on your storefront then you will receive an order confirmation email for that order.

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Does GoECart offer web design services?
Yes! While GoECart Shopping Cart provides a complete and nicely designed website “out of the box,” Online store design are also available to help you achieve the online store of your dreams. In fact, GoECart provides a perfect blend of professional services that will help you realize your full vision for conducting web commerce.

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Does GoECart offer free store templates?
Yes, GoECart does provide free templates.

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Can I see what people are searching for in the store?
Yes! The “Searched Terms Report” lists all the words used in searches, ordered by the most searched terms. This can help you customize your inventory and product descriptions for even better search results in the future, leading to more sales!

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Is there a limit to the number of products I can sell with GoECart?
No. There is absolutely no limit to your store size. GoECart ecommerce software is built on Microsoft® SQL Server Enterprise Database and is fully capable of handling high traffic sites as well as accommodating hundreds or thousands of products.

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Can I support affiliates that bring in customers to my store?
Absolutely! Setting up affiliates is as simple as creating a unique ID for each affiliate.

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Is the architecture of GoECart search engine friendly?
Yes. GoECart Storefront is a completely search engine friendly online store solution. GoECart has been designed from the ground up so pages in your ecommerce site will achieve optimum visibility in the major search engines. While other online stores are penalized for using dynamic URLs, all GoECart web pages are friendly to search engine spiders and crawlers. Keywords and meta-tags can be added to all pages in the GoECart site in a variety of ways for better targeted positioning, and a detailed website map and breadcrumb trails provide more effective indexing. With GoECart, your site will get the visibility it deserves.

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Will GoECart ecommerce application work on a Mac?
Yes, the GoECart application works on platforms that run all popular web browsers such as Internet Explorer, Netscape, FireFox, AOL, etc.

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What are some of the email features that GoECart offers?
GoECart provides generous email features with WebMail (web-based email access) and 50 megabytes of email disk space per mailbox. Email features include aliases, auto responders and forwarders. There is also a catch-all option under which you can collect all the emails of your multiple email accounts. What’s more’ our new Message Center capability allows you to collect and respond to customer inquires submitted via the website from right inside the Administration Panel.

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Does GoECart support UPS Online tools or UPS Worldship?
Yes, GoECart shopping cart software supports both of these popular tools. GoECart is an approved product provider of UPS® Online tools.

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Will GoECart help my customers track their order status?
Yes! The order status can be tracked directly from the online store website.

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What accounting software packages is GoECart integrated with?
GoECart is integrated with QuickBooks, Mass 200 and Peachtree.

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Does GoECart support Intuit’s QuickBooks® accounting program?
GoECart integrates seamlessly with QuickBooks® accounting software enabling you to manage all transactions taking place in GoECart from QuickBooks. For a FREE test drive, check out the.

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What if I need some specialized functionality in my site?
GoECart is highly customizable shopping cart software. If you need functionality not already available in GoECart’s 200+ features, our engineers can work with you to extend GoECart to support your needs in a very cost-effective manner. GoECart offers a variety of custom solutions, Add-On Modules, and value-added professional services include ecommerce consulting, search engine marketing (powered by MachInteractive.com), merchant account integration/credit card processing, graphic and website design, GoECart product modifications, custom programming, training, and support.

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Does GoECart offer a Wholesale/Retail module?
Yes, GoECart does provide a Wholesale/Retail module.

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What kinds of reports are available on GoECart store?
You can get wide array of reports related to your GoECart storefront from your Site Administration Panel. Below is the list of reports:

  • Sales Report
  • SKU Report
  • Store Activity Report
  • Inventory Report
  • Low Stock Report
  • Out Of Stock Report
  • Shipping & Tax Report
  • Repeat Customers Report
  • Affiliate Referral Report
  • Searched Terms Report
  • Checkout Survey Report
  • Softgood Fulfillment Report
  • Site Statistics & Web Analytics
  • Gift Certificates Report

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Will my customers' transactions be secure?
Yes. The security of your orders and online business is our Top priority. GoECart ecommerce solution uses the latest “https://” secure sockets layer (SSL) technology during the entire order process and within the Order Management System.

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What is Address Verification System (AVS) in PayFuse Payment Gateway?
The Address Verification System (AVS) is an advanced level of credit card security that is used to help guard against credit card fraud. When a card is sent to the bank for processing, the "house number" and "postal code" portion of the address entered with the order must match that of the cardholder on file. If the address does not match then the transaction is declined and sent back to merchant. This is another way to ensure that the owner of the card is in fact the one using it.

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Does GoECart have a Reseller Program?
Yes! Click here to learn more about the GoECart Shopping Cart Reseller Program.

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Do I have to have a web host?
No, GoECart is a hosted solution so there is no need for a web host.

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Can you tell me about your web hosting data centers?
You’ll sleep well at night knowing that your storefront is hosted in a state–of–the–art, fault–tolerant Internet data center (IDC). All aspects of the rock–solid, IDC, ecommerce web hosting solution–included with GoECart–are high–performance, reliable, redundant, and secure. Features include co-located servers, redundant OC3 connections, burst able bandwidth (to 100mpbs), availability monitoring, and 99.9% uptime–to ensure your storefront will be ready to handle serious spikes in web traffic even during the busiest times of year.

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Can I increase my email storage capacity?
Yes, we can upgrade your email storage capacity for an additional fee.

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Can I access my store from multiple computers?
Yes, you can access your Storefront from multiple computers.

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Are web hosting and email included in the fee?
Yes, web hosting and email are included in all of our plans.

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Can I keep my Trial Store’s configuration?
Yes, GoECart can take your exact Trial store live.

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What can I do with my Trial Store?
You can do everything with your trial account that you can with your live storefront except taking real orders.

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I've used my Trial Store, and I'm ready to purchases a solution. What's next?
Please contact our sales department and they will assist you in taking your site live.

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Couldn’t find the answer to your question? Contact us directly or view our online demo storefront.
 
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