Dazzle your customers with all of the popular customer service features used on the biggest ecommerce sites. Provide “Tell-a-Friend” and product feedback functionality, live-order tracking, live chat, a highly intuitive shopping cart, and express check out. Accept coupons, offer custom discounts, personalize product offerings. Empower customers to help themselves and reduce costs. Effortlessly correspond with them when needed.
Manage Customer Relationships Better Through Site Personalization
Greet your customers when they arrive at your storefront by displaying their name on the home page as seen on Amazon.com. Put our integrated customer relationship management (CRM) tools to work for your business. Use a full-featured contact manager to keep track of customer information. Pre-calculate the default shipping cost based on the shipping address of your customer’s last successful order.Leverage our robust reporting capabilities to closely monitor customer activity.
Let Customers Track Their Orders Live and in Real Time
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Customers can easily view and print their order
histories from your site with no addition
configuration.
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Allow customers to view and track the status of their orders and shipments in real time. Enable them to view their own order history and obtain a history of past purchases. Let customers track their own orders in real time—and reduce support calls and inquiries.
Make Frequent Shoppers Feel Extra Special
Offer return customers “express checkout” features so they don’t have to re-enter shipping and billing information. Store shipping and billing information securely in a handy address-book-style format. Offer custom address books for return customers—just like on the biggest ecommerce sites.
Help Customers Find What They Need Fast
Present customers with the products they want quickly with GoECart’s own fast and intelligent product search capability. Enable customers to rapidly find what they are seeking—using simple and advanced product search.
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Place orders manually through the
GoECart Admin Panel.
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Process Telephone and Mail Orders Quickly
Take and process offline telephone and mail orders fast using our built-in tools. Enjoy GoECart’s extensive support for all leading online payment processors, gateways, and methods.
Fully Personalize Product Offerings
Reward loyal customers. Assign special pricing and/or discounts to customers. Offer coupons, custom discounts, and more.
Consolidate Email Communications
Stay in touch with your customers using our integrated email message center. Track and respond to customer inquiries without leaving the Administration Panel.
Expedite Customer Service with Personalized Email Templates
Expedite online store customer service. Streamline repetitive responses using email templates for common inquiries. Fully customize these templates—and any email messages sent via the software—with your own text.
Allow Printing of Nicely Formatted Invoices
Let your customers print out professional looking invoices for their orders. Help customers help themselves. Save time and reduce costs associated with customer service inquiries.
And Much More!
Offer gift certificates and gift wrap. Let customers add out-of-stock or unavailable items to their wish list. Allow customers to leave comments at checkout. Offer a newsletter. Leverage our unique one-page checkout functionality to reduce shopping cart abandonment. Offer really simple syndication (RSS) news feeds to keep customers informed about your site. With GoECart, the options for providing world class customer service go on and on.