Category Archives: Customer Service

GoECart Named as Finalist in the 2013 Stevie Awards for Sales and Customer Service!

GoECart Named as Finalist in the 2013 Stevie Awards for Sales and Customer Service!

The coveted finalist nomination slots for the 2013 Stevie Awards have been announced and GoECart’s own Client Services team is in the running for the Computer Software Customer Service Department of the Year! Finalists in the seventh annual Stevie® Awards were determined by the average scores of 120 professionals worldwide, acting as preliminary judges and […]

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Small Adjustments Will Make a Big Difference for Merchants This Holiday Season

Small Adjustments Will Make a Big Difference for Merchants This Holiday Season

The holidays are quickly approaching, however it’s not too late for merchants to make a few important adjustments to their holiday strategies. As Fatima D. Lora details in her recent article published by Retail Touch Points, a few small adjustments based on day-to-day data and the changing market conditions will have a huge impact on […]

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“Responsive Web Design Expected On All Devices” Article Featured in Multichannel Merchant

“Responsive Web Design Expected On All Devices” Article Featured in Multichannel Merchant

Today’s empowered consumers want lots of choices. It’s not just about the freedom of where the customers buy, but how they want to be serviced and how they want to be sold at anytime, anywhere using different outlets as well as different devices. A huge trend in 2013 will be that most ecommerce retailers will […]

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“Social Networks Turning Into Ecommerce Marketplaces” Article Featured in Multichannel Merchant

“Social Networks Turning Into Ecommerce Marketplaces” Article Featured in Multichannel Merchant

2013 will be all about connecting the dots and getting a 360 view of a greatly empowered customer who wants a lot, including the expectation that small and mid-size retailers will have the same technology to service their customers as mammoths like Amazon do.

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Turn Your Service-Based Transactional Emails into New Income Opportunities

Turn Your Service-Based Transactional Emails into New Income Opportunities

GoECart just announced new enhancements to its rich transactional email module so that online retailers can now transform their routine email messages into business opportunities. The idea is to enable retailers to engage their customers in stimulating ways while strengthening their brand.

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Visit GoECart at the 2012 Shop.org Annual Summit (Sept. 10-12)

Visit GoECart at the 2012 Shop.org Annual Summit (Sept. 10-12)

Discover the Power of Truly Integrated Multi-Channel Commerce Without Breaking The Bank The multi-channel shopper is savvier and more connected than ever, spending on average 15 to 30 percent more than single-channel consumers. GoECart partners with hundreds of today’s established and emerging brands by combining proven technology, platform flexibility and exceptional client service. GoECart will […]

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GoECart Earns Respected FedEx Compatible Solution Provider (CSP) Certification – A Boon for Merchants

GoECart Earns Respected FedEx Compatible Solution Provider (CSP) Certification – A Boon for Merchants

GoECart, the all-in-one ecommerce suite completed the rigorous FedEx® Compatible Solutions Program (CSP) certification process. This is good news for small to medium multi-channel retailers who want to manage their entire business with a single, web-based application that includes efficient, streamlined and cost-effective shipping. GoECart joins many of the world’s top-ranked software providers that include […]

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Complimentary Webinar: Learn How to Compete in the Era of Free Shipping

Complimentary Webinar: Learn How to Compete in the Era of Free Shipping

Today’s online customers expect free shipping — but aside from lower margins, how does this affect e-tailers? By attending a free one-hour webinar, e-tailers can learn how their companies can actually thrive while still providing exceptional customer service, competitive shipping rates and fast delivery. GoECart has partnered with DYMO Endicia® to offer an information-packed webinar […]

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MyWeddingReceptionIdeas & GoECart – A Match Made in Heaven

MyWeddingReceptionIdeas & GoECart – A Match Made in Heaven

GoECart’s latest case study is about MyWeddingReceptionIdeas.com (MWRI), a leading online destination for wedding and related merchandise. The site pledges exceptional customer service backed by a 100% satisfaction guarantee. But in recent years, the company experienced growing pains due to lack of supply chain automation and a reliance on manual processes to manage business and […]

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