LivePerson Integration Sell Moreā„¢ with Seamless Integration between LivePerson and GoECart

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Deliver Customer Service Excellence in Ecommerce

Increase browser-to-buyer conversions. Give customer satisfaction a boost. Sell instantly by chatting with customers. Provide an exceptional user experience on the storefront. Leverage the same real-time chat capability employed by the biggest online retailers in the world. Give your customers an award-winning ecommerce experience AND the attention they deserve with real-time help from a live person.

Enjoy all the Benefits of LivePerson Live Chat Software

  • Get full integration with LivePerson's live chat, click-to-talk, email management, and customer relationship management capabilities.
  • Allow your customers to elegantly access live help from the ecommerce storefront at the click of a button.
  • Assist multiple customers at the same time.
  • Save money over expensive telephone call center support operations.
  • Use real-time monitoring to get profile data and other key metrics about visitors on the storefront. Track visitors activity, trends, and the success of search engine campaigns.
  • Access, review, and update customer data directly from LivePerson's Operator Console.
  • Review reports on agent groups and individual agents to gain valuable insight into contact center operations. Download full chat transcripts and evaluate metrics using LivePerson's comprehensive reports.

Experience Seamless, Painless Integration

For Online Shoppers

The web shopper simply clicks a LIVE HELP icon on the GoECart powered storefront. Up pops a chat window in the visitor's browser that instantly engages a customer service representative. No messy plug-ins to install. It's that easy!

For Internet Retailers

  • Merchants receive an audio/visual alert when visitors enter the retail site or when they ask to chat with to you.
  • GoECart Merchants see, in real-time, all the visitors profiles on your site, where they are coming from, which page they are visiting, and how much time they spend on your site.
  • Merchants can even browse the GoECart Ecommerce Administration Panel from within the LivePerson software. No need to switch back and forth between applications.

Start Providing Better Customer Service Today

Improve customer service and reap the rewards of greater visibility into customer interactions-all from a single integrated environment. For more information on LivePerson's integration with GoECart's ecommerce solutions, please contact us via email or by telephone at 212.609.4295