Online shoppers have more choices than ever. If they don't like one site, they can easily move on to the next—89% of shoppers have stopped buying from an online store because of a bad service experience, according to industry data compiled by the experts at Invesp. Combine that with the fact that acquiring a new customer costs 7 times as much as retaining an existing one, and it's clear that better customer service translates into real dollars and cents.
The same holds true for other areas of your business, like operational efficiency and fulfillment accuracy. Smooth operations translate to higher profit margins. More accurate fulfillment means fewer mistakes, reducing returns and emergency shipments. Order Management Systems (OMS) are designed to improve your efficiency and your service level at the same time. That translates into a real, concrete ROI.
An order management system is a big purchase, and you don't want to be left with buyer's remorse. First and foremost, you need to know that the pricing you’re looking at will be worth it in the long run. Second, you need to make a clear business case for the money and manpower you'll be investing in implementation.
Over time, the right OMS pays for itself. Hard numbers will make that case to supervisors, executives, or even your board of the directors.
OMS brings concrete returns in three key areas:
Download our exclusive ROI calculator today to determine how much return you'll see from implementing OMS. Simply input information about your business, and the calculator will use our proprietary industry statistics and analysis to determine your concrete ROI. Put your business on the road to greater efficiency and better performance: download the ROI calculator for order management systems now.