As improving technology has driven up customer expectations, customers are now demanding better service than ever. Consider this: according to industry reports compiled by the retail marketing experts at Criteo, 92% of US customers would describe delivery within 2 days as "fast." Only 18% would say the same about delivery within 5 to 7 days
In order to meet those rising expectations, you need tremendous efficiency. Order Management Solutions (OMS) have stepped in to fill that gap. But with so many solutions on the market, how do you choose the right one? Without deep software expertise, the decision can seem overwhelming.
The Request for Proposal (RFP) process is simply the best way to gather the information you need about different solutions and providers. Send a standardized RFP document to software providers, and have them fill out sections on their features, pricing, service, and more.
You then compare the comprehensive documents side by side. The RFP ensures you're getting the whole picture: because each provider has to answer the same questions, sales reps can’t paper over weaknesses or distract you with shiny bells and whistles.
The RFP can also be a helpful guide for your team. By reviewing clearly delineated feature lists, stakeholders define their priorities and focus their decision-making. For example, the RFP may require each solution provider to list their fulfillment capabilities. Today you're only using a few fulfillment methods, but in the RFP process your operations manager reveals that she sees Ship-From-Store as a key future expansion. The RFP gets everyone on the same page, so you can understand and prioritize today's must-haves and tomorrow's opportunities.
By now, we've seen that RFP can be an effective tool. But if you're not a software expert, where do you start? Which features need to be included? What about pricing, or service agreements? How can you be sure that no hidden costs will surprise you after the contract is signed?
Starting from scratch is time-consuming, and there's no guarantee you won't miss key points. And let's face it, you shouldn't have to reinvent the wheel.
We're releasing our detailed RFP template for you to use, free of charge. It includes over 125 OMS features: quickly set drop-down menus and built-in filters to suit your exact needs, then use it to compare solutions. Capture all of the information you need to make an informed decision, including a comprehensive solution overview, feature capabilities, and pricing details.
You want to be confident that you're getting the right software and won't be left with buyer's remorse.
Use our exclusive free RFP template for order management system evaluation to cover all the bases.